Shipping & Returns
Shipping Policy
This policy explains how orders are processed and shipped by Yuno Store. We offer worldwide shipping, and all orders are processed within 1–3 business days after payment confirmation, excluding weekends and holidays. Once processed and shipped, the estimated delivery time is between 5–25 business days, depending on the destination, with possible delays due to customs procedures or remote locations.
After dispatch, customers will receive an email containing the tracking number and carrier information to monitor their order. Please note that any customs fees, import duties, or taxes required by the destination country are the responsibility of the customer.
In cases where an order cannot be delivered due to an incorrect or incomplete address provided by the customer, the package may be returned, and reshipping will require an additional fee. Yuno Store is not responsible for delays caused by shipping carriers or customs clearance processes.
For any questions or support, customers can contact us at contact@yunostore.store.
Return & Exchange Policy
At Yuno Store, we offer a return and exchange policy designed to ensure customer satisfaction while maintaining clear and transparent conditions. Customers may request a return or exchange within 7 days of receiving the product, provided that the item is in its original condition, unused, and with all original packaging intact.
If a return is approved, refunds are issued exclusively as store credit in the form of a non-expiring digital gift card. We do not provide refunds to the original payment method, including cash, bank transfers, or credit/debit cards. Once the returned item is received and inspected, the store credit will be issued within up to 7 business days.
Exchanges may be requested for eligible items, subject to product availability. In cases where an exchange is not possible, store credit will be provided instead. Please note that items returned outside the 7-day window, products not in acceptable return condition, and any shipping fees or taxes are not eligible for refunds or exchanges.
If you receive a defective or incorrect item, you must contact us within 7 days of delivery so we can resolve the issue promptly. Yuno Store is committed to ensuring a fair resolution in such cases.
For any questions, return requests, or support, please contact us at contact@yunostore.store.